Connected Switchgear was established in 2004 with a clear and simple vision – to provide the electrical industry with alternative quality electrical products. We are 100% Australian Owned and Operated. We understand the electrical industry and support its future growth. That is why we commit to product improvement processes, and Research and Development of new products each year. Meet The Team our mission We are driven by a team of dynamic, creative and committed people who believe in themselves and those who support them Our ability to succeed in providing you with products of unrivaled design and performance is achieved by a resolved focus on our vision and culture We promise to listen and respond to you every time so that we can learn what we need to do to provide you with more than what you expect from us and our products We wish to help you raise your level of expectations of creativity, quality, performance, value and service when dealing with all whom you meet through the products we are able to provide you with Our success is achieved through our unrelenting support to all those whose lives we affect, and our commitment to providing all those discerning, with products of the highest quality and outstanding performance and value Whether large or small our customers are all those that wish to be treated as equals and all those that wish to succeed at providing better products and services, indeed to be leaders in their field, those who like us wish to be the very best that they can be Shipping & Delivery At Connected Switchgear we have streamlined our customer service policy. If you place an order by 12pm Monday to Friday, we guarantee to have your order dispatched the same day. If you provide us with your email address at the time of placing your order, we will send you an automatic email verifying that your order has been dispatched along with a tracking number should you need to track and trace your delivery. Warranty & Returns Policy All Connected Switchgear products come with an Inhouse Limited Warranty of 5 years*. That means that you have peace of mind in knowing that if a fault develops with any of our products within a five year period then Connected Group Australia will cover the cost of replacing the product and its installation by an authorised electrician to a maximum value of 1 hour for any defective product. In the case of the Platinum range of products the period of warranty is 10 years. Please visit our Warranty Page for full terms and conditions of our guarantee. DOWNLOAD ONLINE ORDERING When you order online via our website, you can expect to receive your order within 1-5 business days Australia wide. Read more about our Shipping & Delivery Policy.